Shopping BasketOrder & Returns Information
- Change or cancel an order >>
- Track your order >>
- Your purchase history >>
- Returns procedure >>
- Refund policy >>
Change or cancel an order
If you wish to change or cancel an order contact our Customer Service team on 0800 75 65 199 any time between 9am and 5:30pm Mondays to Fridays. Please have the order number and date the order was placed to hand. If your products have already been delivered, then you will need to follow our returns procedure. Click here for more information about returns.
Track your order
To check your order status, just click on the Log in link at the top left of the page, sign in and then View orders. Click on the relevant sales order to find your current estimated delivery date for that order.
If your order has been fulfilled that means delivery is imminent. If we haven’t contacted you already then please call us on 0800 75 65 199 to confirm the details of your delivery.
If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Service team via office@4living.co.uk or telephone on 0800 75 65 199 between 9am and 5:30pm Monday to Friday.
Your purchase history
To find out more information on your past orders, please click here to sign into your account.
Returns Procedure
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 7 days and in original, undamaged packaging. A collection charge will be borne by you.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns can be made by telephoning us on 0800 75 65 199 or by entering a return request via your online account.
Please note:We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
Refund Policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within 7 days starting from the day following delivery and in original, undamaged packaging.* Please see below for exceptions to this policy.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Products we are unable to refund or exchange
We are unable to offer a refund or exchange on personalised, made-to measure items unless they are faulty.* For reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: Mattresses, mattress toppers, duvets and pillows.
Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. *
Unwanted purchases of furniture
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering furniture to ensure successful delivery, and to confirm that the product is the right size for your needs. Where items are returned as unwanted, we reserve the right to make a charge of £50 to cover the collection cost.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.
